Returns & Exchanges
At DELSEY PARIS, we stand by the quality of our travel gear and offer a 30-day return window for items in their original, unused condition. If your purchase does not meet your expectations, we provide a streamlined process for returns and exchanges to ensure your satisfaction.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.
Pack and Ship
Place the items in their original packaging, ensuring all tags and protective materials are intact, then drop the parcel at any authorized carrier location.
Refund Processing
After our warehouse team inspects the returned luggage, your refund will be issued to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing